Privacy

CS home improvements is responsible for the personal details you give us through this website. The site is built and hosted for us by MyTradeSite (run by Cornerstone Digital, Poole), which stores and handles those details on our behalf and only on our instructions.

What we collect

When you ask for a quote we ask for your name and phone number, and optionally your email address, where the job is and a description of the work. If you phone or email us instead, we keep whatever you tell us so we can do the job.

This site doesn't track you. There are no analytics or advertising cookies on it.

What we use it for

To reply to your enquiry and give you a quote — and if you go ahead, to arrange the work, send you invoices and, once the job is done, ask you for a review. We don't use your details for anything else, and we don't sell them or pass them on for marketing.

Who else handles it

• MyTradeSite stores your enquiry in its database (hosted by Supabase) so we can see it in our dashboard.
• When you send an enquiry, CS home improvements gets an alert by email and by text message or WhatsApp. The email goes through Resend and the message through Twilio, so your name, number and message pass through those services. Quotes, invoices and the review request are emailed to you through Resend too.
• If we use MyTradeSite's writing tools to turn our job notes into a quote, those notes — not your contact details — are processed by Anthropic.
• Some of the photos on this site are stock images loaded from Unsplash, which sees your IP address when they load.
• Like any website, the server that hosts this one keeps standard technical logs — your IP address, the page you asked for and your browser type — for security only, for up to 30 days.

How long we keep it

For as long as we need it to deal with your enquiry and the job, and for our own records afterwards — invoices have to be kept for tax purposes. If CS home improvements stops using MyTradeSite, everything held on our behalf is deleted within 90 days. You can ask us to delete your details sooner at any time.

Your rights

You can ask to see what we hold about you, have it corrected, or have it deleted. Just get in touch:

• 📞 07498851846
• ✉ cshomeimprovementsuk@gmail.com

If your question is about MyTradeSite itself rather than CS home improvements, email hello@cornerstonedigital.co.uk.